Refund and Cancellation Policy

Version 2.0

The service is provided by RenderFactor LLC, a Wyoming limited liability company operating as Fast Kitchen Design. This policy explains when you can cancel, when we refund, and how to ask. It forms part of our Terms of Service.

Our first answer to a design you are not happy with is not a refund, it is another revision. Revisions are unlimited and free while the scope of the room stays the same, and most concerns are resolved that way within a business day. The sections below cover what happens when that is not the right outcome.

Rooms

Each room you submit is one design and uses one credit. A room is refundable as follows:

• Before work begins. Cancel a room we have not started and the credit is returned to your balance in full.
• While work is in progress. Cancel mid-design and we return the credit, or the portion of it that reflects work not yet performed, at our reasonable judgment.
• After delivery. A delivered design is put right through revisions. If the delivered work does not match the measurements, catalog, and instructions you submitted, and we cannot correct it through revisions, we return the credit for that room in full.

A refund is not available for a delivered design because of errors or omissions in what you submitted, because of a change in your client's requirements, or because the design, once verified on site, needs adjustment for conditions we were not told about. Those are handled as revisions or, where the scope has changed, as a new room. See section 7 of the Terms of Service.

Prepaid credits

Credits bought in advance through the portal are stored value:

• Each pack shows its validity period at checkout. Credits expire automatically at the end of that period and cannot be reinstated.
• Free credits included in a pack are part of that pack, share its validity, and cannot be refunded separately.
• Credits have no cash value, are not transferable between workspaces, and cannot be exchanged for cash.
• A credit used for a delivered room is not refundable in cash; that room is covered by the section above.
• Unused, unexpired credits may be refunded to the original payment method at our discretion, and are refunded where applicable law requires. A refund removes credits from your balance in proportion to the amount refunded, free credits first.

Annual Plan: the First-Design Guarantee

The Annual Plan carries a First-Design Guarantee. Buy the plan, submit your first project, and if the design we deliver, after revisions on us, is not the best design work your shop has had, we refund the full plan price. No forms. No argument.

To claim it, tell us after your first design is delivered and its revisions are complete. We refund the full amount you paid for the plan to your original payment method.

The Annual Plan does not auto-renew. It is one payment covering twelve months, and renewing is your decision at the end of the term. Cancelling partway through the term stops future use of the plan; designs already delivered are not refundable once the First-Design Guarantee window has passed, because the work has been performed and the files are yours to keep.

Cancellation

There are no contracts, minimums, or cancellation fees. You can stop sending us work at any time, and you keep every file we have delivered and paid for, including the native 2020 Flex files. Closing your account does not forfeit a refund you were already owed. Closing an account with a balance below zero does not cancel the amount owed.

How to request a refund

Email hello@fastkitchendesign.com or call (213) 579-5500 and tell us which project or room is involved and what went wrong. A person reads it. We acknowledge refund requests within two business days and decide within five.

How refunds are paid

Approved cash refunds go back to the original payment method, in the currency of the original charge. We issue the refund within five business days of approving it; how long it then takes to appear on your statement is set by your bank or card issuer, typically a further five to ten business days. We do not charge a fee to process a refund.

Chargebacks

If something has gone wrong, contact us before opening a dispute with your bank. We would rather fix the design or refund you directly, and we can usually do it faster than a chargeback can. If a dispute is opened, we will provide the project record, the delivered files, your acceptance of our Terms, and correspondence to the payment processor.

Changes to this policy

We may update this policy. The version in effect when you submit a room or buy credits is the one that applies to that order.

Contact

RenderFactor LLC, operating as Fast Kitchen Design
30 N Gould St #68054
Sheridan, WY 82801
United States
hello@fastkitchendesign.com · (213) 579-5500